We're sorry to hear that you're having challenges with your issue, here are a number of ways that we can help you.
Sorry, we're not able to change or cancel orders after they are placed. Our warehouses are located both in the USA and Overseas. Orders are processed Monday–Friday, excluding U.S. federal holidays.
Orders will ship after they have been processed.
If your order is still processing, it will say "Confirmed" in the Orders section of My Account. We will email you a shipping confirmation with tracking details once it ships.
If your order has shipped, your status will say "On its way" and there will be a "Track Order" link next to the order in the Orders section of My Account.
You can also track your order by clicking the tracking number link in your shipping confirmation email.
If something is wrong with the order you received:
If your order was marked delivered by the carrier but you have not received it:
If your order was returned back to us, reach out and we will help you track it down.
Submit a request via email, chat, or our contact form.