Order Problems
We're sorry to hear that you're having challenges with your issue, here are a number of ways that we can help you.
Can I cancel or change my order?
Sorry, we're not able to change or cancel orders after they are placed. Our warehouses are located both in the USA and Overseas. Orders are processed Monday–Friday, excluding U.S. federal holidays.
Orders will ship after they have been processed.
How can I check my Order Status?
Orders that have not Shipped
If your order is still processing, it will say "Confirmed" in the Orders section of My Account. We will email you a shipping confirmation with tracking details once it ships.
Orders that have Shipped
If your order has shipped, your status will say "On its way" and there will be a "Track Order" link next to the order in the Orders section of My Account.
You can also track your order by clicking the tracking number link in your shipping confirmation email.
Wrong, Missing, Damaged
If something is wrong with the order you received:
- Please contact our customer service team within 7 days of receiving your order
- If you received a defective, damaged or incorrect item, make sure to include photos when contacting us
Missing Order
If your order was marked delivered by the carrier but you have not received it:
- Double check the shipping address on your order—if it’s missing an apartment number or has a missing digit somewhere, your package was likely delivered to the wrong address and you should contact the carrier for more information
- Check with your neighbor(s) to see if they may be holding it for you (it’s more common than you might expect!)
- Wait 2 days—it can take this long for a carrier to correct their mistake
Returned to Sender
If your order was returned back to us, reach out and we will help you track it down.
Still have questions?
Submit a request via email, chat, or our contact form.